Refund & Returns Policy

Digital Products (Ebooks)

Due to the nature of digital products, all ebook sales are final. We do not offer refunds or exchanges once a digital product has been accessed or downloaded.

If you experience a technical issue preventing you from accessing your ebook, please contact us at hello@deckmode.com within 14 days of purchase and we will do our best to resolve it promptly.

Physical Products (Printed Tees)

All Deck Mode tees are printed to order. Because each item is made especially for you, we do not accept returns or exchanges for change of mind or incorrect size selection. We encourage you to check our size guide carefully before ordering.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, you are entitled to a full replacement or refund. To be eligible:

• You must report the issue within 14 days of delivery
• Contact us at hello@deckmode.com with your order number and a clear photo of the issue
• We will respond within 2 business days to arrange a replacement or process your refund

Approved refunds are returned to your original payment method within 5–7 business days of approval.

Non-Returnable Items

• Items reported after 14 days of delivery
• Items damaged through normal wear, washing, or misuse

Questions?

Contact us at hello@deckmode.com or use the form on our Contact page.